Account support
Data deletion
How beta users can request deletion of account and portfolio records.
How to request deletion
To request deletion, contact the Port Ledger team at support@useportledger.app from the email address used for your Port Ledger account when possible.
What to include
Include the email address used for your Port Ledger account and a short note that you want your Port Ledger account and portfolio records deleted.
Identity verification
Identity verification may be required before deletion is processed so we do not remove the wrong account or another user's records.
What deletion removes
The reviewed support process removes Beta Insights activity and projection records along with applicable account and product records, including broker accounts, holdings, transactions, dividend records, assumptions, and profile information.
Temporary operational retention
Some logs and backups may remain temporarily for operational, security, or legal reasons before they expire through normal retention processes.
Questions
For deletion questions, contact support@useportledger.app.